Billing Terms and Conditions
Payment Policy – Astovia Labs
At Astovia Labs, we want every part of your shopping experience to feel smooth and secure including checkout. Below you’ll find our clear and straightforward payment policy.
1. Payment Methods We Accept
To make things simple, we support a variety of trusted payment options:
- American Express (AMEX)
- Apple Pay
- Discover
- Google Pay
- Mastercard
- PayPal
- Shop Pay
- Visa
All payments are processed in Canadian Dollars (CAD) depending on your location at checkout.
2. How Payments Are Processed
- Orders are charged in full at the time of purchase.
- We cannot ship or release an order until payment has cleared.
- If a transaction is declined, your order will not be confirmed — you may retry with another payment option.
3. Pricing & Taxes
- All prices displayed on our website are shown in CAD.
- Taxes and shipping fees (if applicable) are calculated at checkout before you complete your order.
- Pricing may change without prior notice, but the amount you see at checkout is the final amount you’ll be charged.
4. Security at Checkout
We take security seriously.
- Our website uses SSL encryption for safe and secure transactions.
- Payments are processed through reputable third-party gateways (such as Shopify Payments, PayPal, etc.).
- We never store your full credit card details on our servers.
5. Refunds & Disputes
- All refunds are handled according to our Return & Refund Policy.
- If you encounter a payment problem, please reach out to us at info@astovialabs.com before contacting your bank, we’ll work quickly to resolve it.
- Unauthorized chargebacks will be disputed.
6. Fraud Protection
For your safety, we may flag or hold orders for additional verification if something appears unusual. In rare cases, we may request identity confirmation before processing large or high-value orders.
7. Contact Information
Store Name: Astovia Labs
Address: 10305 101 St, Peace River, AB T8S 1K7, Canada
Email: info@astovialabs.com
Phone: +1(587)850-5489
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (MST)
We do our best to reply to your email within 1–2 business days.
Astovia Labs is a registered trade name in the Province of Alberta.
Alberta Registration Number TN27553031 · Commencement Date October 14, 2025